Seven-Up Bottling Company Limited stands as one of the foremost manufacturing entities in Nigeria, specializing in the production and distribution of some of the nation’s most cherished beverages, including iconic brands such as Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea, and Aquafina premium drinking water. In a recent expansion, SBC has diversified into the Home & Personal Care sector with the introduction of the 2SURE brand, marking its debut with a Hand & Surface Sanitizer product. Seven-Up takes pride in operating nine cutting-edge bottling plants strategically situated across various regions within the country.
We are currently inviting applications for the following position:
Job Title: IT Service Desk Analyst
Employment Type: Full-time
As an IT Service Desk Analyst, your primary responsibility is to deliver top-tier technical support and assistance within the organization. This role involves resolving complex IT issues, minimizing downtime, and maintaining a high level of customer satisfaction. The Analyst will also collaborate with the IT team to implement and enhance IT services and solutions.
- Support: Provide dedicated technical support to address IT-related issues promptly and effectively.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for users, encompassing computers, mobile devices, and peripherals.
- VIP Treatment: Ensure exceptional customer service to guarantee seamless technology operation, addressing needs urgently and professionally.
- Training: Conduct training sessions to enhance users’ understanding of technology and IT security.
- Technology Evaluation: Keep abreast of emerging technologies and recommend pertinent upgrades or improvements to IT resources.
- Reporting: Prepare and present regular reports on the performance and status of IT support services to IT management.
- Security: Implement and enforce security protocols to protect data and devices, ensuring compliance with IT security policies.
- Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory for equipment.
- Communication: Clearly convey technical information to non-technical users and offer guidance on best practices.
- Collaboration: Collaborate with the IT team to escalate and resolve issues requiring specialized expertise or further investigation.
- Bachelor’s Degree in Information Technology or a related field (preferred).
- Demonstrated experience in IT support or a similar role.
- Profound knowledge of IT systems, hardware, software, and network troubleshooting.
How to Apply
If you are interested and meet the qualifications, please Click Here to Apply
Note: Only candidates who meet the necessary requirements will be contacted.
Application Deadline: December 31, 2023.